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Help Center


General questions - Watch care

How do I take care of my watch?

How do I replace the battery?

How can your watches be so affordable?

Is my watch water proof/water resistant?

Do you offer a warranty?

Order process

What is Processing time vs. Shipping time?

Is it possible to cancel an order?

What happens if I enter an incorrect address when ordering?

Shipping & delivery

Where do you ship from?

Will I need to pay customs duties or other fees/taxes on imported items?

Is shipping really free?

Is there anywhere in the world you do not ship to?

How long does it take for my watch to be delivered?

Can I return a watch that was defective when I received it?


What is your returns policy?

What is your exchange policy?

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